Payment secured by
TERMS AND CONDITIONS OF SALE – DOMAINE DES ORMEAUX
(Holiday cottages and guest rooms – seasonal rental of furnished tourist accommodation)
Art. 1 – DEFINITION OF THE PARTIES
These Terms and Conditions of Sale (TCS) apply to the seasonal rental of furnished tourist accommodation offered by Domaine des Ormeaux, the trade name of SARL Clerjoux-Lalande, registered office: 115 Route Forêt de Lanquais, 24210 Ajat, registered with the RCS of Périgueux under no. 511 630 659 B 130, SIRET 511 630 659 00015, VAT FR 73 511 630 659.
Contact:
This agreement is entered into between:
- The owner/operator, hereinafter referred to as “the owner”, and
- The client/tenant, hereinafter referred to as “the client”, an adult person responsible for the accommodation and declared occupants.
The client acknowledges having read these TCS in full and agrees to comply with them.
Art. 2 – GENERAL PROVISIONS / RENTAL AGREEMENT
The rental conditions applicable are those defined in this document. They are included in the booking confirmation. Online booking confirmation constitutes formal acceptance of the rental and the TCS and serves as a rental contract.
Art. 3 – CONFIDENTIALITY AND PERSONAL DATA (GDPR)
Domaine des Ormeaux undertakes not to disclose to third parties the personal information provided by the client, except where legally or judicially required.
In accordance with the General Data Protection Regulation (GDPR), the client has the right to access, rectify, delete, and object to the use of their data by contacting:
In the event of a data protection dispute, the client may refer the matter to the CNIL (www.cnil.fr).
Art. 4 – LENGTH OF STAY
The rental contract is concluded for a fixed period, as specified in the booking confirmation. Under no circumstances may the client remain on the premises beyond the agreed departure date. Any overstay will result in the client’s immediate eviction.
Art. 5 – NUMBER AND IDENTITY OF OCCUPANTS
A – The number of occupants must not exceed the accommodation capacity: Jeanne 4 persons, Marie 4 persons, Adèle 2 persons, Amélie 2 persons, and Lucy 2 persons.
B – The rental may not benefit third parties without the prior written consent of the owner.
C – Subletting, for any reason and whether free of charge or not, is strictly prohibited.
D – Domaine des Ormeaux welcomes only adult guests, aged 16 and over.
E – Domaine des Ormeaux is not suitable for family or friendly gatherings. To maintain a peaceful environment, multiple rentals for celebrations or festive events (birthdays, bachelor parties, weddings, student parties, etc.) are not permitted.
Failure to comply with points A–E will result in immediate termination of the contract without refund, in accordance with Art. 16-A.
Art. 6 – RATES AND TOURIST TAX
Applicable rates are those published on the website and in the personalized quotation.
The tourist tax, collected on behalf of the local authority, is extra and must be paid with the balance of the stay at the official rate in effect during the stay.
Additional services not included in the rental rate will be invoiced separately and must be settled under the agreed terms.
For long stays (>21 days), joint meter readings are taken at check-in and check-out. Electricity costs are billed monthly, with a final balance due upon departure.
Art. 7 – BOOKING AND PAYMENT
Bookings are only confirmed once a valid credit card has been provided as a guarantee for payment of the stay and any cancellation fees.
No deposit or advance payment is required at the time of booking.
The balance of the stay and the security deposit must be paid upon collection of the keys. The balance of the stay must be paid by bank transfer (only from SEPA zone), credit card or cash.
ANCV holiday vouchers are not accepted.
In the event of cancellation or no-show, cancellation fees (see Art. 16) will be charged directly to the credit card provided.
Art. 8 – SECURITY DEPOSIT
For all gites (Marie, Jeanne, Adèle, Amélie), the client must pay a security deposit of €500 upon arrival by cash.
An additional €500 deposit (cash or cheque) is required if a pet is present.
Refund conditions:
- If no damage is found, the deposit is returned within 48 working hours.
- In event of damage, reimbursement will be made within 15 days, less the cost of repair/replacement with supporting documents and bank transfer fees.
Art. 9 – INVENTORY AND CONDITION REPORT
An inventory and condition report are included in the welcome booklet of each cottage.
The client has 24 hours to check them and report any discrepancies to the owner. After this period, they are deemed accurate and binding in case of dispute.
Furniture and kitchenware must not be moved between cottages; otherwise, €80 may be withheld from the deposit.
The client must immediately report any malfunctions in the accommodation or shared facilities (spa, pool, park) so repairs can be made promptly.
Art. 10 – USE OF ACCOMMODATION
The client must use the accommodation responsibly. Obligations include:
A – Leave the kitchen clean (fridge and oven cleaned, bins emptied). Extra cleaning may result in deductions from the deposit.
B – Return all equipment to its original place. Failure to do so may result in an €80 deduction from the deposit.
C – Pay for any damage caused by negligence.
D – Avoid noise disturbances and respect the peace of other guests. Failure will result in contract termination without refund.
E – Do not move furniture/kitchenware between cottages (possible €50 deduction).
F – No tents or caravans are allowed.
G - Not charge electric bicycles, hybrid or electric vehicles from the accommodation.
Art. 11 – CHECK-IN AND CHECK-OUT TIMES
- Check-in: 4 p.m. – 10 p.m. (late arrival must be notified in advance).
- Check-out: before 10 a.m.
Art. 12 – INSURANCE
The client must hold holiday rental insurance covering rental risks (fire, theft, water damage).
By accepting the TCS, the client declares to have such insurance. Lack of insurance may result in liability for damages. Proof of insurance may be requested at any time.
Domaine des Ormeaux insures the property against rental risks. Any incident must be reported within 24 hours.
Not covered:
- Damage to vehicles parked on-site.
- Damage caused to third parties.
- Theft or loss of personal belongings, even from safes, common areas, parking, or outbuildings.
Art. 13 – USE OF COMMON AREAS
Clients have access to shared facilities: pool, jacuzzi, infrared sauna, reading lounge, park, parking, and bike storage.
Use must respect the comfort and tranquility of all guests. Noise (late arrivals, evening meals, pool activities, etc.) must be avoided.
The client must comply with the specific pool and spa rules.
Non-compliance may result in restricted access or termination of the stay.
Art. 14 – PETS
Only one pet (dog up to 20 kg or cat) is allowed per accommodation.
Acceptance conditions are outlined in the “Services / Pets” section of the website.
Acceptance of these TCS implies acceptance of those conditions.
Art. 15 – NON-SMOKING ACCOMMODATION AND DRUGS
- All accommodations are non-smoking. Breach will result in a €250 cleaning fee.
- The use, possession, or introduction of drugs is strictly prohibited on the premises.
Art. 16 – TERMINATION CONDITIONS
Termination must be notified by registered letter with acknowledgment of receipt.
16-A – Termination by the client – cancellation fees
(The credit card provided may be charged for cancellation fees.)
- More than 30 days before arrival: no fee.
- 21–30 days before arrival: 30% of total booking.
- 8–20 days before arrival: 50% of total booking.
- 2–7 days before arrival: 100% of total booking.
- No-show: 100% of total booking.
Automatic termination (100% cancellation fee) also applies if:
- Number of guests exceeds capacity.
- Age requirement (16+) not respected.
- Subletting occurs.
- Third party occupies without written approval.
- Unauthorized pet is present.
16-B – Termination by Domaine des Ormeaux
- Before arrival:
- More than 60 days before arrival: refund of 50% of total booking.
- Less than 60 days before arrival: refund of 100%.
- After arrival:
Termination may occur for valid reasons (non-payment, bounced cheque, property damage, neighborhood complaints, exceeding capacity, breach of Art. 5 rules).
A bailiff may be engaged for legal proceedings and damages.
The full rent remains due to the owner.
Art. 17 – FORCE MAJEURE
Neither party shall be held liable if performance of the contract is delayed or prevented due to force majeure (natural disaster, epidemic, pandemic, government restrictions, fire, strike, power outage).
In such cases, the contract may be terminated without compensation.
Art. 18 – RIGHT OF WITHDRAWAL
The 14-day withdrawal period (Art. L221-28 of the Consumer Code) does not apply to accommodation services provided for a specific date or period.
Art. 19 – DISPUTES, CLAIMS AND MEDIATION
Any claim must be made by registered letter with acknowledgment of receipt within 8 days of departure.
In case of dispute, the client may use free consumer mediation:
Médiation Tourisme et Voyage (MTV) – www.mtv.travel
If no amicable solution is reached, jurisdiction lies exclusively with the Tribunal of Périgueux.
