GENERAL TERMS AND CONDITIONS OF SALE AND RENTAL

Domaine des Ormeaux

115 route de la Forêt de Lanquais, 24210 Ajat (Dordogne, France)

Tel.: +33 (0)6 28 32 09 18 – E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Website: www.domainedesormeaux.com

Operator: SARL Clerjoux-Lalande

Registered Office: 115 route de la Forêt de Lanquais, 24210 Ajat, France

Share Capital: €15,500 | RCS Périgueux: 511 630 659

Intracommunity VAT: FR73511630659

Art. 1 – PURPOSE AND IDENTIFICATION OF THE SERVICE PROVIDER

These terms and conditions define the booking and stay procedures applicable between the establishment and its guests (hereinafter "the Client"), whether booking a gîte or a bed and breakfast room.

1.1. Operator Identification: Domaine des Ormeaux is managed and operated by:

• Company Name: SARL Clerjoux-Lalande
• Establishment and Registered Office Address: 115 route de la Forêt de Lanquais, 24210 Ajat, France
• Registration: RCS Périgueux No. 511 630 659
• Legal Form and Share Capital: SARL with a capital of €15,500
• Intracommunity VAT Number: FR73511630659

1.2. Contact Details:

• Phone: +33 (0)6 28 32 09 18
• E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Official Website: www.domainedesormeaux.com

1.3. Purpose of the Contract: The purpose of this contract is to define the rights and mutual commitments of both parties regarding the rental of tourist accommodation and ancillary services offered by Domaine des Ormeaux.

 

Art. 2 – RESERVATION, PRICE ADJUSTMENTS, AND BOOKING CHANNELS

A reservation becomes definitive upon confirmation by the client of their acceptance of these terms and conditions and the provision of a valid guarantee. All our rates are inclusive of taxes (TTC), excluding local tourist tax.

• Evolution of Offers and Future Bookings: To continuously enhance the quality of our services, the estate reserves the right to adapt its prices, seasonal periods, service offers, and opening hours for any future bookings. The rate conditions and booked services remain fully guaranteed at the price validated upon initial confirmation of the stay.
• Bookings via Partner Platforms: For stays booked through a third-party partner (Booking.com, Airbnb, online agencies, etc.), these general terms apply to all rules relating to the stay, safety, and house rules. The financial cancellation or payment terms validated during booking on the platform shall prevail solely for those financial aspects.

Art. 3 – ETHOS OF THE ESTABLISHMENT, PRIVATE AREAS, AND GUESTS

To offer everyone a setting dedicated to relaxation, peace, and rejuvenation, Domaine des Ormeaux exclusively welcomes adult guests (minimum age requirement: 16 years old). In this spirit of serenity, the estate is not suited for organizing parties or private events.

• Visitors and External Guests: Your external guests are welcome on the property during the day to share a friendly moment. To preserve the peace of resident guests, they are not permitted to stay overnight.
• Privileged Access to Amenities: For your comfort and to maintain optimal hosting quality, access to all estate facilities (swimming pool, spa, sauna, relaxation areas, parking, bicycle garage) is reserved exclusively for registered resident guests.
• Reserved Areas: For safety and organizational reasons, technical rooms, workshops, private outbuildings, and living spaces reserved for the owners remain strictly private.
• Non-compliance with these fundamental provisions may result in the termination of the stay without the possibility of a refund.

Art. 4 – PAYMENT TERMS AND ADDITIONAL CONSUMPTION

The balance of the stay is payable prior to arrival according to the chosen offer's terms, or at the latest upon key handover. Please note that French Chèques-Vacances (ANCV) are not accepted.

• Long-Term Stays (over 21 days): For extended stays exceeding 21 days, electricity consumption is metered upon arrival and departure, then billed based on actual usage at the prevailing kWh rate, payable at the end of the stay.
• International Payments: For bank transfers issued from or to a country outside the SEPA zone, any bank transfer and exchange fees shall remain the responsibility of the client, ensuring that the net amount received corresponds exactly to the agreed amount.
• Additional services consumed on-site during your stay will be settled upon your departure.

Art. 5 – LOCAL TOURIST TAX (TAXE DE SÉJOUR)

The local tourist tax is a mandatory local contribution collected on behalf of the municipality. It is not included in the nightly rate and is settled when paying the balance of your stay.

Art. 6 – SECURITY DEPOSIT (CAUTION) AND KEYS

Upon your arrival, a security deposit of €500 per accommodation is requested to cover any unforeseen damages.

• Deposit Payment Methods: For French residents, this deposit is made by bank check (clearing in France) or in cash. For non-French resident guests, this deposit is made in cash (Euros) upon arrival or by prior SEPA bank transfer (credited at least 48 business hours prior to arrival). Credit card pre-authorizations are not managed on-site.
• An additional security deposit of €500 (check or cash) is required when welcoming an authorized pet.
• Return of Deposit: In the absence of damage, your deposit is returned within a maximum of 48 business hours following your departure (via bank transfer or visual confirmation of check destruction). For transfers outside the SEPA zone, bank issuance fees are deducted from the refunded amount. In the event of necessary restoration or specific cleaning, the return takes place within a maximum of 15 days, supported by invoices/estimates.
• Key Management: In case of loss or damage to the entrusted set of keys, a flat fee of €50 (or actual costs on presentation of receipts if the security cylinder needs replacement) will be applied to restore functionality.

Art. 7 – LIFE ON THE ESTATE, ECO-RESPONSIBILITY, AND HOUSE RULES

Domaine des Ormeaux is a sanctuary dedicated to rest where courtesy and mutual respect for everyone's well-being are essential.

• Nighttime Serenity: To ensure sleep and rest for everyone, we ask all guests to preserve outdoor quietness and refrain from making any outdoor noise or playing music between 10:00 PM and 08:00 AM.
• B&B Courtesy Kitchenette: A kitchenette area with a microwave is available in the bed and breakfast room to reheat your snacks. For safety and comfort reasons, bringing personal cooking appliances (hot plates, portable stoves, raclette or fondue sets) is not permitted.
• Shared Gas Barbecue: A gas barbecue is graciously provided for your use. We kindly ask each user to observe safety instructions (closing the gas valve) and leave the grills clean and degreased after use for subsequent guests.
• Mindful Use of Air Conditioning and Heating: In a shared environmental approach, we kindly ask you to close exterior doors and windows while heating or air conditioning is running in your accommodation. Manifestly prolonged use with open doors may result in a reminder or billing in case of proven overconsumption.
• Privacy and Image Rights: For the peace and confidentiality of all residents, flying drones over the property is strictly prohibited. Photos and videos taken on the estate are reserved for your personal memories. Any commercial or professional use of the estate's image requires prior written consent from the owners.
• Smoking and Vaping Policy:
  • Inside Accommodations: All our accommodations are entirely non-smoking and non-vaping. An ashtray can be provided upon request for your outdoor relaxation. In case of non-compliance resulting in lingering smoke odors, a deep cleaning and deodorization fee of €250 will be retained from the deposit.
  • Spa Area: The spa area is a health and purity zone strictly non-smoking and non-vaping.
  • Pool Area: Smoking and classic vaping are tolerated near the pool provided they do not disturb other guests and using the ashtray provided upon request.
• Narcotics and CBD Products: The consumption, storage, or use of illegal drugs and CBD-based products (in all their forms) is strictly prohibited across the entire property.
• Natural Setting and Rural Environment: The estate flourishes in the heart of preserved nature. Staying at Les Ormeaux means appreciating the charms and hazards of the countryside (natural presence of wildlife and insects, environmental sounds or seasonal agricultural activities, weather hazards such as heatwaves, storms, or droughts). These natural elements cannot engage the establishment's liability nor give rise to compensation.

Art. 8 – AMENITIES, MOBILITY SERVICES, WI-FI, AND SERVICE CONTINUITY

The estate provides various amenities to enhance your stay:

• Parking: A parking space (covered or uncovered depending on the accommodation) is provided. Parking is at the vehicle owner's sole risk, and the establishment cannot be held liable for any damage or theft occurring to vehicles.
• Secure Bicycle Garage: A locked storage area is accessible to shelter your bikes, including free charging for electric bikes (e-bikes).
• Electric Vehicle Charging Station (V2C): An 11 kW charging station is available in the parking lot. Each user brings their own charging cable. Activation is carried out by scanning the station's QR code, and payment is processed directly via the V2C Payments third-party application. The establishment provides this equipment but is not involved in transactions or the technical operation of the third-party app.
• Use of the Station: Any damage caused to the charging station through mishandling or impact will be borne by the user upon presentation of repair quotes/invoices. For essential electrical safety reasons, plugging an electric vehicle into a standard domestic outlet in your accommodation is strictly prohibited.
• Wi-Fi Access and Digital Usage: Wi-Fi access is offered for your serene use. Pursuant to ARCOM regulations, users agree to reserve the connection for lawful use, without downloading copyrighted works or accessing illicit content. The reservation holder is responsible for activities conducted from their connected devices.
• Service Continuity: The establishment makes every effort to ensure the proper functioning of its equipment. Any temporary interruption beyond our control (equipment failure, power grid outage, or Internet interruption) will be addressed by technical intervention as promptly as possible, without constituting grounds for compensation.

Art. 9 – WELLNESS FACILITIES AND SWIMMING POOL

Our relaxation facilities (pool, spa, sauna) are designed for your wellbeing subject to the following rules:

• Reserved for Residents: To guarantee optimal comfort, wellness facilities and the swimming pool are exclusively reserved for guests staying at the estate.
• Unsupervised Areas: The pool and spa are open-access, unsupervised facilities. Their use is at the enlightened responsibility of the users.
• Pool Hours: The swimming pool is accessible during daytime hours and closed at night for safety and maintenance reasons.
• Spa Access Terms: The spa welcomes you from 02:30 PM to 09:30 PM (latest session start time: 08:45 PM). To preserve water balance and allow each accommodation to enjoy it, spa access is limited to 45 minutes per day per accommodation. The spa closes for its winter break from November to April inclusive.
• Mandatory Swimwear: For strict hygiene reasons, wearing a proper swimsuit is strictly mandatory. Swim shorts and boardshorts are formally prohibited in all pools (swimming pool and spa).
• Health and Hygiene: We invite you to check for any personal medical contraindications before using the sauna or spa. Showering is mandatory before each swim. To ensure water purity, sunscreens, oils, foaming agents, or essential oils must not be introduced into the spa basin.
• Courtesy and Compliance with Rules: For everyone's safety and well-being, glass objects, food, and alcoholic beverages are not permitted in or around the pools and spa. Ensuring peace, hygiene, and safety in our wellness areas is a shared commitment that we are dedicated to maintaining. In the event of repeated or severe failure to comply with these rules, we reserve the right to suspend or prohibit access to the swimming pool, spa, or sauna, without this measure entitling the guest to any compensation, refund, or discount on the stay.

Art. 9 bis – BREAKFAST SERVICE AND EXTERNAL SERVICES

The estate is committed to offering quality services to facilitate your stay:

• Breakfast Service: When this service is selected or included, breakfast arrangements and hours will be provided upon your arrival.
• External Service Providers and Contractors (Massages, Beauty Treatments, Specific Activities, etc.): To enhance your stay, the estate may introduce you to independent external service providers and contractors (massage therapists, beauticians, coaches, etc.). All external services must be booked and paid for directly with the respective service provider. As SARL Clerjoux-Lalande and Domaine des Ormeaux act solely as a facilitator for introductory purposes, they shall under no circumstances be held liable for the quality of care, delays, cancellations, financial disputes, or any personal injury or property damage occurring during these services. No claim for compensation or indemnity may be made against the estate in the event of dissatisfaction or dispute with an external service provider.
• Operational Adjustments: If maintenance, safety, hygiene, internal organization constraints, or weather conditions require a temporary adjustment of breakfast hours or access to shared amenities, we will inform you as promptly as possible to adapt the service accordingly.

Art. 10 – PET POLICY

Dogs and cats weighing under 20 kg are welcome at the estate (limited to one pet per accommodation), subject to payment of the scheduled daily supplement and in strict compliance with the acceptance conditions detailed on our website, which the client acknowledges having read prior to booking.

• Hosting Conditions: Pets must remain under the constant vigilance of their owners, must never be left unattended in the accommodation, and must not cause any nuisance. Category 1 and 2 dogs (within the meaning of the Rural Code) cannot be accepted.
• Guide dogs and assistance dogs are naturally welcomed free of charge upon presentation of their official documentation.

Art. 11 – ACCOMMODATION CAPACITY

Each accommodation is configured for a defined maximum number of occupants. For safety and insurance reasons, if the number of occupants exceeds the anticipated capacity, the establishment will not be able to accommodate additional persons not specified in the contract.

Art. 12 – CHECK-IN AND CHECK-OUT TIMES

To prepare a tailored welcome and pristine accommodation for you:

• Arrival Hours: We welcome you with pleasure between 04:00 PM and 08:00 PM. In case of later arrival (after 08:00 PM), please inform us in advance so we can organize your arrival.
• Departure Hours: Accommodations must be vacated in the morning between 06:00 AM and 10:00 AM. Any very early departure (before 06:00 AM) is subject to prior agreement. An unarranged late check-out beyond 10:00 AM may result in billing for an additional night.

Art. 12 bis – INDIVIDUAL POLICE FORM (FOREIGN GUESTS)

In accordance with French regulatory provisions (Art. R. 814-1 of the CESEDA), our foreign guests (including EU nationals) are invited to fill out and sign an individual police form upon arrival, upon presentation of a valid official identity document.

Art. 13 – INSPECTION REPORT, INVENTORY, CARE OF PREMISES, AND UPKEEP

To preserve the charm, comfort, and quality of our estate for all our guests, we trust everyone to look after their accommodation and take care of the premises and equipment as if they were their own.

• 13.1. Inspection Report and Inventory (gîtes): Your gîte's inventory is available in the welcome booklet upon arrival. You have 24 hours to verify its conformity and report any potential anomaly. Past this deadline, the premises are considered perfectly compliant.
• 13.2. Care of Equipment, Linens, and Pool/Spa Towels:
  • Care of Equipment: We kindly ask each guest to use the premises, furniture, and equipment with the same care as if they were their own property. We ask you to promptly report any breakage or malfunction occurring during your stay so we can remedy it. Necessary repairs or replacements resulting from negligence will be charged to the client.
  • Linens and Pool/Spa Towels: Bed linens and bath towels are provided for indoor use within your accommodation. During the pool and spa opening season, dedicated pool/spa towels are graciously provided in your accommodation for your relaxation moments. Bathrobes, provided during the summer season, are intended for use inside your accommodation. In case of indelible stains (makeup, hair dye, sunscreen, self-tanner) rendering linens unusable, replacement costs will be deducted from the deposit.
  • Missing Items: Any equipment or linen missing upon departure will be billed at its replacement value as new, plus a €20 administrative fee. Furniture and tableware must not be moved from one gîte to another.
• 13.3. Fault Reporting: Please report any equipment malfunction to us without delay so we can intervene as quickly as possible.
• 13.4. End-of-Stay Cleaning and Waste Management: End-of-stay cleaning is included in our rates. We simply ask our guests to leave the accommodation in a reasonable state of use (dishes washed and stored, oven/refrigerator clean, barbecue grills cleaned). In accordance with local sorting rules, glass and recyclable packaging must be deposited in municipal containers. The estate covers 1 bag of non-recyclable household waste per stay. If accommodation is returned in a condition requiring heavy restoration or in case of failure to dispose of excess waste, a €30 fee (or actual costs) will be withheld from the security deposit.
• 13.5. Personal Belongings: Your personal belongings remain your responsibility. In case of items left behind upon departure, we can forward your belongings upon request and at your expense. Unclaimed items are kept for 3 months.

Art. 14 – INSURANCE

We recommend that our guests verify that they hold civil liability / vacation rental insurance covering the risks associated with their stay.

Art. 15 – PERSONAL DATA PROTECTION (GDPR)

Your personal data collected during booking is processed by the owners of SARL Clerjoux-Lalande within the strict framework of managing your stay and our customer relations. Pursuant to the GDPR and the Data Protection Act, you have the right to access, rectify, and erase your data upon simple request by email to: This email address is being protected from spambots. You need JavaScript enabled to view it..

Art. 16 – COMPLAINTS

If any imperfection is noticed upon your arrival or during your stay, we invite you to inform us immediately (and at the latest within 24 hours) so we can provide a prompt and satisfactory solution.

Art. 17 – AMICABLE SETTLEMENT AND CONSUMER MEDIATION

In case of disagreement, we always favor direct dialogue to find an amicable solution:

• Consumer Mediation: If a written complaint has not reached an agreement within one month, you may freely use the services of our consumer mediator:
  • Designated Mediator: Société Médiation Professionnelle – Alteritae
  • Address: 5, rue Salvaing – 12000 Rodez, France
  • Website: www.mediateur-consommation-smp.fr
• European Platform: The European Commission provides its online dispute resolution platform at: https://ec.europa.eu/consumers/odr.

Art. 17 bis – FORCE MAJEURE

In the event of an unpredictable and irresistible force majeure event (natural disaster, exceptional weather, administrative restrictions, general interruption of energy or water networks) preventing the stay from taking place, the contract may be terminated without indemnity by either party.

Art. 18 – CANCELLATION, MODIFICATION, AND TERMINATION CONDITIONS

Any cancellation or modification request must be sent to us in writing (email or registered mail).

• Right of Withdrawal: In accordance with the law (Art. L. 221-28 12° of the French Consumer Code), the right of withdrawal does not apply to tourist accommodation services booked for a specific date.

18-A – Cancellation and Modification by the Client:

• 18-A.1 – Cancellation Terms: Conditions and fees applicable in case of cancellation depend on the rate chosen upon booking and are detailed on your stay confirmation.
• 18-A.2 – Stay Modification: Any request for reservation modification initiated by the client (change of arrival or departure dates, or reduction of stay length) is assimilated to a cancellation of the original reservation and subject to the cancellation terms of the chosen rate (Art. 18-A.1). Conversely, any request for stay extension or prolongation (superior stay) will be reviewed with pleasure and granted subject to accommodation availability and potential rate adjustments according to prevailing terms.
• 18-A.3 – No-show or Shortened Stay: In case of an unhonored arrival or early departure during the stay, the total amount of the stay remains acquired by the establishment.
• 18-A.4 – Payment of Cancellation Penalties: In case of cancellation subject to fees, the due amount is charged to the card provided as a guarantee. In case of payment incident, a €25 administrative fee applies, and the balance is payable within 48 hours via bank transfer.

18-B – Cancellation by the Owners:

• Force Majeure or Major Unavailability: If a major unforeseen event beyond our control makes your accommodation unavailable, the owners will inform you immediately and proceed with a full refund (100%) of the sums paid.
• Technical Booking Anomaly: In case of manifest IT error or involuntary overbooking related to booking flows, the owners will proceed with the immediate and full refund (100%) of collected amounts.
• Interruption for Serious Breach: In case of repeated serious breach of rules or incivility, the owners reserve the right to interrupt the stay without refund.

18-C – Automatic Termination Cases: Immediate stay interruption applies in case of characterized infraction of essential estate rules (capacity overflow, failure to respect minimum age, refusal to present required ID, intrusion into private areas, recharging an electric vehicle on a standard socket, presence of narcotics/CBD, or intentional damage).

• Cancellation Insurance: To travel with peace of mind against daily uncertainties (health, work, family), we strongly recommend taking out stay cancellation insurance with your insurer.

Art. 19 – CONTRACT LANGUAGE AND GOVERNING LAW

These general terms and conditions as well as all contractual exchanges are drafted in the French language and governed by French law.

In the event of translation into another language, the French text alone shall prevail between the parties. In the event of a dispute that cannot be resolved amicably or through mediation, competent courts shall be designated in accordance with the rules of the French Code of Civil Procedure and Consumer Code.